Effective as of September 9, 2021
The SignsearchPRO Vendor Rewards program ("Vendor Rewards", "Rewards") is owned by Visual Communications Group, Inc ("VCG", "us", "our", "we").
In connection with the Vendor Rewards program, VCG operates the website pro.signsearch.com ("Site", "SignsearchPRO", "PRO").
A SignsearchPRO Vendor is a company that is listed on the Site as a provider of sign and graphic services. Vendors consist of Premium Vendors ("Advertising Vendor", "you") and free, non-paying advertisers ("Regular Vendors").
A SignsearchPRO User ("User") is a registered user that is assigned to a SignsearchPRO Company ("PRO Company") account.
The following words and phrases shall have the following meanings in the Rewards program and referenced herein:
The following are the terms and conditions ("Terms") applicable to an Advertising Vendor’s participation in the Vendor Rewards program. By participating in the program, you agree to be bound by these terms and conditions.
If you do not consent to these Terms and Conditions, please do not participate in the Vendor Rewards program by notifying us (please see Participation in Vendor Rewards below).
Changes to Terms and Conditions
We reserve the right to update or make changes to these Terms and Conditions from time to time in our sole discretion, which changes we may provide to you by any reasonable means, including without limitation, by posting the revised version of these Terms and Conditions on the Site. You can determine when these Terms and Conditions were last revised by referring to the "Last Updated" legend at the top of these Terms and Conditions. Your access to or use of the Site following changes to these Terms and Conditions will constitute your acceptance of those changes.
Amazon.com Gift Cards*
Amazon.com is not, in any way, affiliated with Vendor Rewards. No representation is made by VCG as to any endorsement, partnership, or sponsorship by Amazon. Please see amazon.com/gc-legal for restrictions and any additional terms and conditions that apply to using the Amazon.com Gift Card.
Participation in Vendor Rewards
Participants in the Rewards program include Advertising Vendors and Users of the Site.
Advertising Vendors are automatically enrolled in Rewards when they become a Premium Vendor advertiser or upon notification by VCG (whichever comes first). Advertising Vendors that do not wish to participate will need to opt-out of Rewards by contacting us here or by calling (800) 558-3054 between the hours of 8:00am and 5:00pm CST, Monday through Friday. We will confirm your request through electronic mail in our online ticketing system.
All active Users are eligible to participate in Rewards. By requesting or redeeming Rewards they agree that they have read and understand the SignsearchPRO Vendor Rewards Terms and Conditions for PRO Users.
All Advertising Vendors have an account at www.myvcg.com. Access to your account is provided by secure login. Your account contains detailed information relating to your subscription to VCG services, including, but not limited to your Signsearch and SignsearchPRO account. You can access information relating to all Rewards activity via your online account.
Incorporation of Policies
The terms and conditions contained herein incorporates other policies related to your use of the VCG online services provided to you, including directory listing, online advertising, website services, and all current and future services related thereto (collectively, the "Services"). It incorporates by reference the following policies available on www.vcgcorporate.com:
To the extent that a provision of a Section that deals specifically with a Service is inconsistent with a provision of this Agreement, the provision dealing with the specific Service will control.
VCG Sponsorship of Rewards
VCG provides each eligible Advertising Vendor with a Rewards balance from which Rewards can be provided to eligible PRO users that have selected Advertising Vendors for a specific job (see Reward Redemption). The following schedule of Rewards is provided once per 12-month rolling period (rolling period is based on the Enrollment Date). Unused Rewards expire at the end of the 12-month rolling period.
A PRO Company can only receive one Reward per unique Advertising Vendor account in a 12-month period from the Requested Date.
Carry Over of Rewards
All unused Rewards expire at the end of the 12-month rolling period. There is no carry over of unused Rewards.
Advertising Vendor Reward Eligibility
An Advertising Vendor’s subscription with VCG must be in good standing on the Requested Date. VCG reserves the right to change the Advertising Vendor’s Reward eligibility for any reason it deems appropriate, including but not limited to delinquent payment for Services provided by VCG.
Advertising Vendor Reward Account Replenishment
Advertising Vendor’s have the option of replenishing their Rewards balance by purchasing additional Rewards for their Rewards account.
Additional Rewards are purchased in $10 increments.
Unused Rewards that have been purchased by the Advertising Vendor are refundable IF THE ADVERTISING VENDOR IS NOT A REGULAR (FREE) VENDOR AT THE TIME OF THE REFUND REQUEST. Regular (free) Vendor’s are not eligible for a refund of unused Rewards purchased while the vendor was classified as an Advertising Vendor. To request a refund, please contact VCG.
Rewards sponsored by VCG have no cash value to the Advertising Vendor and are not deemed to be provided to the Advertising Vendor for any value.
Subscription Cancellation by Advertising Vendor A Premium Vendor Advertising that cancels their VCG subscription before the end of the 12-month rolling period (12-months after the date between the Enrollment and renewal date) and has approved any VCG sponsored (funded) Rewards during that timeframe will be responsible for full reimbursement of any Rewards provided to Users. The Advertising Vendor authorizes VCG to use the credit card information associated with their VCG subscription for reimbursement to VCG.
All Reward requests from Users will require approval from the Advertising Vendor. The Advertising Vendor has the right to refuse any Rewards request from a PRO User for any reason. PRO Users are not entitled to any compensation for Reward requests that have been denied by the Advertising Vendor.
In order to be eligible for Rewards, Users must contact Advertising Vendors by clicking on the Advertising Vendor’s contact information in SignsearchPRO and then selecting that Advertising Vendor for a specific project. Contact can be by clicking on either their phone, website, or email links. VCG reserves the right to validate that contact was made through PRO by reviewing User activity logs. If the activity is not validated, VCG reserves the right to deny the Reward request.
The User can request Rewards by:
i. clicking on eligible Advertising Vendor profiles and requesting the Reward by providing the required information and submitting their request; or
ii. logging into their account, viewing their available rewards, providing the required information and submitting their request
The selected Advertising Vendor will receive an automated email providing details of the request and determine if they want to approve or deny the request.
Once the Reward request has been approved, the User can select Rewards that are eligible for redemption and submit their request. The User must have at least $10 in eligible Rewards to request an Amazon.com Gift Card*.
VCG is responsible for redeeming all Reward requests.
Rewards are non-transferrable.
Rewards Termination or Change
We may change, cancel, suspend, or discontinue any aspect of the Rewards program, the issuance and redemption procedures and restrictions, or the type of Rewards offered, all without notice or liability and even though changes may affect the value of Rewards already accumulated. Any changes will be effective only after the effective date of the change. If a Reward expires or is cancelled for any reason, it becomes void without compensation. You may elect to close your Account, terminate your participation in the Rewards program, and not use our products and services at any time in your sole discretion.
Limitation of Liability
NEITHER WE, OR OUR RESPECTIVE OFFICERS, DIRECTORS, OR EMPLOYEES, HAVE ANY RESPONSIBILITY OR LIABILITY FOR ANY COMPENSATORY, INCIDENTAL, INDIRECT, SPECIAL, PUNITIVE, CONSEQUENTIAL OR EXEMPLARY DAMAGES OR DAMAGES FOR LOSS OF INCOME OR PROFITS ARISING OUT OF OR RELATED TO THE SITE OR REWARDS PROGRAM OR YOUR PARTICIPATION IN THE REWARDS PROGRAM, INCLUDING WITHOUT LIMITATION: (I) ANY FAILURE, DELAY OR DECISION BY US IN ADMINISTERING THE REWARDS PROGRAM OR AMENDING THESE TERMS AND CONDITIONS OR THE BASIS ON WHICH YOU CAN REDEEM REWARDS; (II) UNAUTHORIZED USE OF YOUR ACCOUNT; OR (III) ANY PRODUCT, SERVICE, OFFER, REPRESENTATION, STATEMENT OR CLAIM ABOUT THE REWARDS PROGRAM MADE BY ANY PERSON. THIS APPLIES EVEN IF WE ARE ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. OUR MAXIMUM LIABILITY FOR ALL DAMAGES, LOSSES AND CAUSES OF ACTION, WHETHER IN CONTRACT, TORT (INCLUDING WITHOUT LIMITATION NEGLIGENCE) OR OTHERWISE, SHALL BE FIFTY DOLLARS ($50.00).
You agree to indemnify, defend, and hold VCG (and its officers, directors, and employees) harmless from and against any and all liabilities and costs incurred in connection with any claim directly or indirectly arising out of or related to any actual or alleged breach by you of these Terms and Conditions, including without limitation attorneys' fees and costs.
By participating in the Rewards program, you release VCG from any injury or harm that may arise from participation in the Rewards program.
You may find content to be offensive, harmful, or inaccurate. You agree to look solely to the original posting party for any claims you may have regarding their information. If you have a dispute with one or more users, you release VCG (and its officers, directors, and employees) from claims, demands and damages (actual and consequential) of every kind and nature, known and unknown, arising out of or in any way connected with such disputes.
California Civil Code Waiver. If you are a California resident, you waive California Civil Code Section 1542, which says: "A general release does not extend to claims which the creditor does not know or suspect to exist in his favor at the time of executing the release, which if known by him must have materially affected his settlement with the debtor."
By agreeing to these Terms and Conditions, you also agree to resolve any claim, dispute, or controversy arising from or relating to the Site, the Rewards program or these Terms (or any prior agreement between you and us with respect to the same), or the relationships which result from these Terms (whether a tort or statutory claim, or a claim seeking monetary, equitable, or other relief) ("Claim(s)"), will be, upon the election of any party to the dispute, resolved by neutral binding arbitration administered by the National Arbitration Forum ("NAF"), under the Code of Procedure ("Code") of the NAF in effect at the time the Claim is filed. Claims include past, present, and future Claims. Any such arbitration will take place in Minneapolis, Minnesota, unless the parties agree to an alternative location, and will apply the substantive law set forth below. All parties to the arbitration will have the right, at their own expense, to be represented by an attorney or other advocate of their choosing. Any arbitration proceeding may not be consolidated or joined with any other proceeding and will not proceed as a class action. THE PARTIES UNDERSTAND THAT THEY WOULD HAVE HAD A RIGHT OR OPPORTUNITY TO LITIGATE DISPUTES THROUGH A COURT, TO HAVE A JUDGE OR JURY DECIDE THEIR CASE, AND TO PARTICIPATE IN A CLASS ACTION OR OTHER PROCEEDING INVOLVING MULTIPLE CLAIMANTS, BUT THEY CHOOSE TO HAVE ANY DISPUTES DECIDED THROUGH INDIVIDUAL ARBITRATION. Notwithstanding the foregoing, VCG may seek injunctive or equitable relief through a court of competent jurisdiction in the event of any misuse of its intellectual property or any misuse of its Site, the Rewards program or its systems, without the posting of a bond, proof of damages, or other similar requirement.
THE DECISION OF THE ARBITRATOR WILL BE A FINDING AND BINDING RESOLUTION OF THE CLAIM. IN ARBITRATION, NEITHER PARTY WILL HAVE THE RIGHT TO A JURY TRIAL OR TO ENGAGE IN DISCOVERY, EXCEPT AS PROVIDED FOR IN THE NAF RULES. This arbitration agreement is made pursuant to a transaction involving interstate commerce and will be governed by the Federal Arbitration Act, 9 U.S.C. Sections 1–16. Judgment upon the award may be entered, and proceedings to enforce this arbitration requirement may be pursued, in any court having jurisdiction.
If any portion of this arbitration provision is deemed invalid or unenforceable, the remaining portions shall remain in full force and effect, except that if the prohibition on class actions or joinder of multiple claimants is found to be unenforceable, all of the arbitration provisions in these Terms will be deemed invalid or withdrawn.
Enforcement and Choice of Law
Subject to the Arbitration and Class Action Waiver provisions above, these Terms are governed by the laws of the State of Minnesota, without regard to its conflict of laws principles. For all disputes arising from or related to the Site, the Rewards program, or these Terms, you agree to submit to the personal and exclusive jurisdiction and venue of the state and federal courts located in Minnesota. If any part of these Terms is unenforceable, such part will not make any other part of these Terms unenforceable, except that if the part of the Arbitration provisions prohibiting arbitration involving a class action or multiple claimants is unenforceable, all of the Arbitration provisions in these Terms will be deemed unenforceable.
These Terms and Conditions are governed by the internal laws of the State of Minnesota, without reference to its conflicts of laws rules. VCG reserves the right to alter these Terms and Conditions at any time.
*Restrictions apply, see amazon.com/gc-legal