Frequently asked questions

Please visit our extensive Knowledge Base for answers to most of your questions regarding our services. If you can't find the answer, please contact us!

Website

Is my website created from a template or is it a completely custom site?

All website designs start from a base set of code and page structure to create templates from which our web designers customize with your images and text. We provide you with three customization options (Creative Services) for your website design. To learn more about your design options, please visit Creative Services.

What does the free website design include?

The Tier 1 Creative Service (free website design) includes customization of your selected website skin design, basic CSS styling, a customized graphic header, custom home page layout, custom images and text to products and services pages (images and text provided by you). To learn more about your free website design, please visit Creative Services.

What if I want you to customize my website beyond what is included in the free website design?

For clients looking for a more customized website design we offer two elevated Creative Service options (Tier 2 and Tier 3). To learn more about your design options, please visit Creative Services.

If I choose to pay for an elevated design (Creative Service), do I have to pay for it if I don't like it?

While we are committed to doing everything we can to meet your expectations, fees for elevated Creative Services are due at time of order and are non-refundable. We ensure that we're both crystal clear on what to expect so that any issues can be avoided.

If I choose to pay for an elevated design (Creative Service), will you customize my online Store as part of the service?

While your online Store can be setup with default products and pricing at no charge, customization of your online Store is not included in any of our Creative Services tiers.

Do you provide SEO services?

No, VCG does not sell or offer SEO services. While we can and will at times offer suggestions that could potentially improve your site's ranking and visibility within search engine results, we make no guarantees or promises in this regard. It's simply not a service that we offer. While there are many reputable companies offering legitimate SEO services, it is important to always remember that no one can ever guarantee you specific, non-paid placement in search engine results.

How is mailbox and disk space storage calculated?

Disk space storage is the total of all email (mailbox) storage, files, and images associated with your domain. It does not, however, include gallery images. The total mailbox storage refers to the shared total for all user mailboxes (email accounts) on your domain.

When does my billing start?

Your billing will start at the expiration of your trial (30 days from the date you subscribe to the service) and will continue until you cancel your services.

Store

Will you customize my online Store as part of your service?

Customization of your online Store is not included in any of our free website design or elevated Creative Services.

Will you create custom products for me for my online Store?

Please contact us if you'd like a quote for creating custom products for your online Store.

Will you help me drive business to my online Store?

No, VCG does not promote your online Store (either through SEO or any other means).

Storefronts

Do you setup my Customer Storefronts?

Setting up your Customer Storefronts is not included in any of our free website design or elevated Creative Services. Please contact us if you'd like a quote for setting up a Customer Storefront.